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Review 3/12/2010
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Personally i do not have anything good to say about this company. I ordered service on a Thursday and my credit card info was taken and charged. Thursday of the following week came and still no service. I made calls daily to Blue Casa and every time the said, "Today" "Today". Finally a supervisor ran some test and, they said a tech needs to go out and check, it's a problem on our side. But then they turned there story and said it was my house. I was upset because, they were trying to charge me additional $75.00. I said i will cancel the service, but keep in mind i still didn't have service! They said ok service will be cancelled, but you will not get a REFUND but you will still get a bill for $48.00, for installation. So i paid $68.00 for nothing!!! Thank You Blue Casa your the WORST! OH just so you know a friend of mine had the same problem.
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Business's response - by MelanieLon 3/12/2010
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Blue Casa would like to extend our sincerest apology for the frustration and disappointment you must have felt as a result of this experience.
What happened in your case is not typical of the Blue Casa level of customers service, we endeavor to delight our customers every day, not have them leave feeling dissatisfied.
I would like to work with you and your friend to resolve any outstanding issues in a timely manner. Please contact me on Melanie.Lopez@Bluecasa.com, I look forward to hearing from you soon.
Once again, I am very sorry for the inconvenience this has caused you and your friend.
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