Denise J.'s review of Guthy-Renker Corporation

Guthy-Renker Corporation

         
Customer Reviews & Ratings
Complaint Posted 11/21/2012
. 1
. 0
WEN- problems with product and returns
I purchased a 30-day supply of WEN? Hair Care System through Guthy-Renker. I originally contacted them about being sent a different fragrance... They would not allow me to do that, and continued by sending me a 90-day supply. I returned the 90-day kit, and am now being told that I cannot receive a refund. Through speaking with them, I found out they received the product (they claim it was received in 90 days [past the 60-day return period]). I have the receipt showing I sent it back before the 60-day return period had expired. All of the containers were unopened (still factory-sealed). They KEPT the product and REFUSE to refund my money. Since the products were still sealed, they can easily resell the kit to someone else... While refusing to give me a refund. I wish I could give them "0" stars. As for the product, it ran out before the month was over (even with the recommendation of adding water- and I have short hair). It made my hair stringy, it would snap easily, it became dull and dry. The products make you smell like a medicine cabinet (I had several people ask me did I have a medicinal ointment on). You can buy cheaper products that actually work. Overpriced. Not worth it for the product or the hassle of having to deal with these people.
 
 
 
Was this review helpful? (2)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Online services. Phone   (310) 581-6250 Address   3340 Ocean Park Blvd
Santa Monica, CA 90405
Website   http://www.guthy-renker.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Relations Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.