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I’d give negative stars if I could!
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Check out the “D” rating RoofRX has from the BBB before you believe the glowing reviews online: Everything about RoofRX is a sham.
They claim to provide a “19-point inspection” before issuing a warranty, but they don’t actually offer any meaningful information that might allow a homeowner to make an informed choice about the efficacy of such a “warranty.”
Warranty isn’t even the right word for what they sell, since they don’t actually guarantee the integrity of the service they claim to provide—if the initial inspection has no integrity, what can you expect from the contract? The experience goes downhill *fast.*
When you have to file a claim, it’s impossible to speak to an operator or other service rep—you have to leave a voice mail (this is true even if you get a so-called direct line to a manager. NO ONE answers the phone at this company.) What’s worse, their recorded message says all calls will be returned within five hours—my calls to file a claim took fully TWO WEEKS to get returned.
Then the fun really starts. 🙄
Importantly, the warranty caps out at $5k, so if you need your roof replaced it doesn’t make much of a dent (at least not in California), but of course they don’t offer $5k, they offer the smallest possible amount to cover the least amount of damage.
In my case, they “warrantied” my roof even though it was so damaged I could have negotiated with the sellers to have it fixed as part of my purchase agreement. RoofRX claimed the roof was in fine shape but in my first year in the house the roof leaked in multiple places. It took two months—two months—for them to schedule a repair, a repair that wouldn’t be complete until 12 weeks after the claim was placed.
A three-month wait in the middle of the rainy season for leaks that should have been disclosed during the inspection phase?! That’s a warranty? For what I’d like to know!
I can’t warn against purchasing this fake warranty strongly enough. They’ll lie to you on the front end, screw you on the back end, and waste as much of your time jerking you around in the meantime as they possibly can. I’ve not come across a business so brazen and so shameless in a v long time. These guys treat customers like they’re suckers (of the one-born-every-minute variety) and don’t deserve one penny of a homeowner’s hard-earned cash. Put your money someplace where it can earn a little interest in your rainy-day fund...but don’t use it to buy a roof warranty from RoofRX. You’ll be flushing your money right down the drain.
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