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Review 1/7/2010
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SOFA YOU HATE- Do not believe what they tell you.
The short version is: do not believe a word these people say. The sales person was nice and gave us decent but not amazing price on a leather recliner sofa. The next Tuesday they sent delivery guys (I paid extra for the delivery) too weak to lift the couch who arrived late and damaged the couch scraping and in some places ripping the leather. In the course many days and many calls, I had to initiate, they promised to repair it in our home. When they arrive to repair it, they take it instead and damage it even more on the way out. They say they are going to repair it but later say they cannot and then promise to replace it. So we take more time to go and pick one out of the catalog and wait for it to "be made". It took a very long time for the "new couch" to be made (3 weeks over Christmas/ New Years left us couchless and unable to entertain) and the day of delivery for our NEW COUCH they ended up bringing the same exact couch back. With ONE part repaired: mismatched leather and not in line with the rest of the seams. In the end we bought the couch on Nov 15th but didn't have one to sit on until January 10th, and in the process they damaged the couch even more when they were supposed to be repairing it! Don't buy from these people unless you want the most frustrating experience you can imagine in furniture shopping.
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