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A total Rip -Off
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This company must have a 2-3 week training class for their new hires; it would take at least that long to train & teach employees how to lie & get around customer complaints.This company promised to advertise for our company on 125 different search engines(30 days free).Thereafter they promised to call &/or e-mail me to see if we were happy with the service & wanted to continue @ $50 a mth.30 days later & no call or e-mail, I got a $50 charge on the phone bill. I tried several times while I had them on the phone to see what I was paying for & got nothing. I even asked the csr to tell me what words to Google in order to find our business name & every one that she gave me returned nothing. I really hope hey record their calls, cause she also agreed with me that we weren't receiving any service from them, but yet they charged us. I have no problem paying for service, but when your at&t bill is being hit for $50.00, & your not getting ANY service, I have a real problem with that. After reading all the bad reviews, I wish that I would have never even answered their call to begin with....
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Business's response - on 12/30/2011
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Judging from the details in your comments, this is clearly not consistent with our typical procedures and we apologize for any miscommunication. We openly share our process and protocols and our employees are trained to assist our clients honestly.
Furthermore, we are always able to find and show our clients how their business listings are performing online. We launch online marketing campaigns that propel our client’s internet listings to the first page of organic search results on over 125 search engines, including search giants Google, Yahoo, and Bing. Over 40,000 customers are satisfied and see successful results with our service. We find it hard to believe that our representative would claim that no service was provided.
We would like to assist you in your issue and investigate your claim but we are unclear as to how we can address your issue in this anonymous forum. As always, we invite you to contact our Customer Service, toll free, at 1.888.993.2743.
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