|
|
Buyer beware!!!! By telling them your name, you are "authorizing" them to charge you
|
|
I had the pleasure of being called every day for two weeks before I decided to give eBridge a try on their promise of "one month free internet advertising."
"Monique Silva" spoke at great length about how eBridge would optimize our presence on various search engines, and reassured me that if I was displeased with the service or results after one month, I could cancel my subscription immediately without being charged before the end of my "free month."
After a month with zero - mind you, absolutely none - increase in business or even web traffic from our "optimized presence" on the web, I called and cancelled the service.
Hey... if it's not working or having ANY IMPACT on your business whatsoever, why would you pay for it. Right?
The cancellation process with eBridge was simple enough. I called and they tried to sell me on yet another month of free service, at which point I started to suspect that there would be hidden costs. So I pushed for a full cancellation, which they granted.
Only one month later, we opened our ISP bill to find a charge of $99 from eBridge! How did this happen, when I had clearly requested AND RECEIVED CONFIRMATION via a "recorded phone call" with one of their representatives over the phone for a cancellation of their services. They fully ignored my request, and charged us for a service that I a) never benefitted from in the slightest, and b) told them to cease within the 1st month.
Our phone company removed the charge, but I would issue a caution to anyone - like myself, I'll admit - who wants to use their "free service" to see if such an expense (regular monthly payments of $99, in their case) is justified.
Weeks later, I was told about a very rude phone call that my colleague received, from someone at eBridge who was asked to stop calling us. The representative then informed my colleague that he would "keep calling until he got the information he needed" and that "whatever we asked him to do, he'd keep calling and calling."
This is NOT the calling card of an ethical, professionally-run business. The best bet when you see eBridge on your call display, is to ignore it completely.
|
|
|
|
|
|
|
|