Hewlett Packard

1.6 star rating Rating - based on 115 reviews & complaints
 
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Hewlett Packard Categories
Computer & Network Installation & Security
Internet Services
Specialty Retail

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Customer Reviews, Ratings & Complaints
Complaint Posted 5/22/2012
They are more interested in money & sales than the happiness of their customers and their products!
This is based on my personal experience from 1/09-5/12. ** I had a computer built for my specs that cost me $3000 in 1/09. As soon as I got the unit, I was having problems out of it. I started calling HP right away and they had me fixing my unit o... Read More »
 
 
 
Complaint Posted 2/26/2012
This is the exact complaint to BBB with my name removed. How do they keep their A+ rating
Had my computer fixed by HP after they charged me for an in-warranty repair. They sent the computer to me back with scratches and dents. Talked than Edward who said he was a customer service supervisor. He told me to and him pictures of the damage... Read More »
 
 
 
Review Posted 11/26/2011
Review 11/26/2011
Hewlett Packard is the best company and their computer products last very long I have never had a problem with their service at all they are very trustworthy. Read More »
 
 
 
Complaint Posted 11/16/2011
Review 11/16/2011
Complain effectively: California Attorney General: www.ag.ca.gov - you will need their address: 3000 Hanover St., Palo Alto, CA 94304 I purchased a bundle package from HP Sales department by phone in Sept. 2011 to include Laptop, monitor, port... Read More »
 
 
 
Complaint Posted 10/19/2011
Review 10/19/2011
purchased a new pc in october 2009. also purchased an extended warranty thru october 2011. pc went bad; three new mother boards; two fans replaced. onsite tech and even to factory. finally, hp replaced pc with a "newer; better model". it arrived i... Read More »
 
 
 
Complaint Posted 9/30/2011
Review 9/30/2011
For Starters, there needs to be a negative star rating because HP deserves a minus 5 star rating. This company is probably run by a bunch of communists/sub-human & uncivilized characters! I've purchased several tech products from HP for years and... Read More »
 
 
 
Review Posted 8/16/2011
Review 8/16/2011
I PURCHASED A COMPUTER FROM HP AND IT IS SLOW TO START UP, IF IT STARTS AT ALL, AUTOMACTICALLY SHUTS DOWN WHEN ITS ON. ALTHOUGH HP PERSONELL IDENTIFIED THAT IT WAS A PROBLEM WITH THE HARDHARE, ON THEIR END, THEY REFUSE TO COMPENSATE ME. I HAVE HAD... Read More »
 
 
 
Complaint Posted 7/4/2011
Review 7/4/2011
Nice computers, crappy service, worst tech support. simple explanation on why i wasted $2000 with them probably even more, and plan to never return. I am embarassed I once told people I love H, I will be sure when friends ask me what computer the... Read More »
 
 
 
Complaint Posted 6/22/2011
Review 6/22/2011
Buyers beware! H.P. has become so big that they no longer have a since of customer relations. From day one I had problems with this computer, the DVR never worked talk to tech support till blue in face, they said I had to dissemble the computer p... Read More »
 
 
 
Complaint Posted 6/9/2011
Review 6/9/2011
I was lied 4 times, They charged my credit card for a item I never ordered, it was the typical bait and switch. I am a returning customer (3 times) and I WILL NEVER BUY from them again. They made no effort in rectifying the problem kept my money... Read More »
 
 
 
Complaint Posted 6/8/2011
Review 6/8/2011
I have a complaint against Hewlett Packer because of a completely unresponsibve HP Printer OfficeJetPro 8500 909a. Purchased from Staples, Inc. 8322 Pineville-Matthews Road, Charlotte, NC 28226 on April 7, 2011. After many connecting and printing... Read More »
 
 
 
Complaint Posted 6/7/2011
Review 6/7/2011
HP customer service is the worst. Do not buy HP, even if it is the cheapest out there.
You call 800-474-6836 you get an automated voice asking you if you like to buy get tech or repair. It takes forever to get someone /agent on the line.
Then y... Read More »
 
 
 
Review Posted 5/26/2011
Review 5/26/2011
I recently purchased a new HP G72-B60US laptop. Less than 6 months and the screen was un-viewable due to lines. I was able to connect it to an external monitor to use. I contacted HP support via the online chat. First person I talked to had no clu... Read More »
 
 
 
Review Posted 5/19/2011
Review 5/19/2011
my machine works great Read More »
 
 
 
Complaint Posted 5/17/2011
Review 5/17/2011
After reading the other post about HP, I have to say, they are nothing but a big scam of a company. April 30th I called them to get help with my computer, less than a month old. I was only able to view 1/2 of the screen. I explained the problem,... Read More »
 
 
 
Complaint Posted 5/5/2011
Review 5/5/2011
My complaint stems from the middle of April this year. I have called and tried to get a hold of someone in customer/technical service almost 10 times now. Every time I call, the person I talk to makes a different excuse or adds to the problem of w... Read More »
 
 
 
Review Posted 5/4/2011
Review 5/4/2011
So on 4/11/2011 I called HP to respond to what I thought was a great price for a computer. $500.00 instantly taken from my account as soon as the telephone call for the purchase ended. This customizable system looked great to me, something that a... Read More »
 
 
 
Complaint Posted 5/3/2011
Review 5/3/2011
This company has gone from being one of the best to being one of the worst. There customer service is non existent. I keep buy ink cartridges that stop working after a few weeks even though they are still full of ink. Spent over 2 hour trying to g... Read More »
 
 
 
Complaint Posted 5/3/2011
Review 5/3/2011
A horrible customer service. Untrained technicians unable to solve your problems yet try to solve it online or on the phone without success. What a waste of your time.

They won't connect you to their supervisors or even provide you the informa... Read More »
 
 
 
Complaint Posted 4/26/2011
Review 4/26/2011
I have 2 HP printers and three HP computers in my household. I watched HP rise to the top of the technology and expand to become one of the top technology companies in the US. However, when your among the top few you begin to ignore the consumers... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (650) 857-1501 Address   3000 Hanover St MS1247
Palo Alto, CA 94304
Website   http://www.shopping.hp.com Email   connie.kenison@palm.com
Contact   Connie Kenison Other  
 
 
 
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