US Auto Parts Network, Inc.

1.3 star rating Rating - based on 23 reviews & complaints
We have a comprehensive catalog of over 550,000 auto parts and accessories from top aftermarket manufacturers to fit all domestic and foreign makes and models. And we offer these products at discounted rates.  
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US Auto Parts Network, Inc. Categories
Auto Parts
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/8/2018
VERY poor Customer Service and worse business
10 days ago I ordered parts from this company after 8 days and it still saying they were processing the order I contacted them to find out what was going on. I was told parts were ready to ship and they were waiting to have the parts pickup. I ask... Read More »
 
 
 
Complaint Posted 4/26/2017
Terrible experience
Terrible company with horrible customer service. Sent me the wrong part after I called in to verify the part and availability. After hours on the phone with support they refuse to send me the part I ordered. This company also scams people under th... Read More »
 
 
 
Complaint Posted 1/23/2015
Worst customer service I have had in my 60 years of life
Ordered two cat converters, not only were the reps rude, they wrote that I was nasty so did not call me back as promised. When I finally reached a person (my 7th call) that I could understand, the problem was corrected, so I thought. Then I see an... Read More »
 
 
 
Complaint Posted 4/18/2013
terrible experience
Purchased two items - a replacement mirror for the passenger side - didn't fit correctly. Had to finagle it and hope it doesn't eventually fall off. Bought a grille guard for our 1998 Toyota Tacoma - every model from that year was listed as fittin... Read More »
 
 
 
Complaint Posted 2/6/2013
Buyer beware
Bought a hood for a BMW X5, the fit was horrible, took pictures, obtained a return authorization, returned hood and they have found every excuse to not issue refund. Their numbers are all routed to off shore call centers, you can not understand an... Read More »
 
 
 
Complaint Posted 5/15/2012
US Auto Parts
US Auto Parts, AutoPartsWarehouse and many many many more companies are based out of the Philippines and that is why you get no where when dealing with these NUTS. A lot of the discount auto parts companies are based out of the Philippines and the... Read More »
 
 
 
Complaint Posted 3/28/2012
BUYER BEWARE!
Ordered a bumper from this company, thinking I could save an insurance claim by replacing the damaged one myself. They started by stating I would not be billed until the bumper had shipped..... WRONG! They had billed my card within minutes of subm... Read More »
 
 
 
Complaint Posted 7/27/2011
Review 7/27/2011
US Auto parts sucks. They sent the wrong part and then gave me a two hour runaround twice to keep from sending a refund, including wasting my time on a chat line where they said to go back and call again and wait! They deliberately understaff the... Read More »
 
 
 
Review Posted 6/2/2011
Review 6/2/2011
Phone numbers for this scam company: 1-800-913-6119, 1-800-541--2521, 424-702-1455. Call the different numbers take note of the different names and response times...Or the total lack of a response...They play the time you out game...So your motiva... Read More »
 
 
 
Complaint Posted 4/9/2011
Review 4/9/2011
Lowest Price Guarantee I was looking to purchase shocks part #TS40210. Autopartswarehouse was asking approx $449.66 per shock and they offer a lowest price guarantee. Clearlyauto.com has the same shock, part # 40210, for 330.64 per shock. When I... Read More »
 
 
 
Complaint Posted 3/28/2011
Review 3/28/2011
Where to start. Got a intake manifold from this company. Shipped and was received at my front door. Manifold was in a box 10x to big. So the manifold was flying in this box during shipping, causing damage to the manifold. Called and told them. The... Read More »
 
 
 
Complaint Posted 1/22/2011
Review 1/22/2011
If nothing goes wrong with your order you are okay, if you need customer service you could get screwed more ways than one. Got two of the same part with different orders because of an order that I thought didn't go through. Request to send one bac... Read More »
 
 
 
Complaint Posted 10/8/2010
Review 10/8/2010
We to have also had nothing but trouble with US Autoparts ordered 2 headlights receive them one was defective called them they said they would email a shipping label didnt get it had to call them just to find out we had been lied to on many levels... Read More »
 
 
 
Complaint Posted 9/10/2010
Review 9/10/2010
This company has intentional stumbling block and delay tactics built into their return/refund process. They send an email with an RMA that tells you you will receive a Fedex shipping label for return in a "separate email". Then you call them after... Read More »
 
 
 
Complaint Posted 9/10/2010
Review 9/10/2010
I purchased 4 Tire Pressure Monitoring Sensors based on the recommendation for my vehicle specifications, 2005 E500 4-matic Mercedes-Benz, via www.autopartswarehouse.com on August 23, 2010. It was recommended I purchase the VDO TPMS part number W0... Read More »
 
 
 
Complaint Posted 5/22/2010
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Review 5/22/2010
This company really sucks! Poor customer service from call center in Philippines. They partially ship my order every week, I anticipated they will ship my entire order in one box, but didn't happen. I order 4 parts and As of now "5-22-10" does not... Read More »
 
 
Business's response - by Auto Parts Warehouseon 6/1/2010
Hi Dan G. We are sorry that you have experienced an issue with your order. In order for us to assist you further, kindly provide us with your order details, namely: 1) order reference number 2) first and last name 3) email address on the or... Read More »
 
Complaint Posted 3/30/2010
Review 3/30/2010
THE WORST PLACE TO DEAL WITH!!! I order $900 woth of items including a bed cover for my truck, I had their rep verify the part #'s before I ordered and was told they were correct so I placed my order. The next day while checking Lund's website for... Read More »
 
 
 
Complaint Posted 3/24/2010
Review 3/24/2010
I purchased a part from Auto Parts Warehouse which is part of US Auto Parts Network, Inc. The part was defective. I called the company and was told to return it and my Visa would be credited. Two calls later and I still did not receive a credit an... Read More »
 
 
 
Complaint Posted 3/16/2010
Review 3/16/2010
This company is a SCAM! There is no way in hell they deserve a "B". Anywhere you search their reviews shows a multitude of 1 star reviews from customers who were scammed by them. There are review sites with over 100 reviews with 90% of them compla... Read More »
 
 
 
Complaint Posted 3/11/2010
Review 3/11/2010
This company should have a D- BBB rating. First time I've ever ordered from them. I ordered a DRIVER'S side window regulator for one of my BMWs. They shipped me a PASSENGER side. It took me 3 days of up to an hour on hold listening to sucky music... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (888) 810-9229 Address   17150 South Margay
Carson, CA 90746
Website   http://www.autopartswarehouse.com Email   dgbbb@usautoparts.com
Contact   Customer Service Other  
 
 
 
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