1.8 star rating Rating - based on 95 reviews & complaints
We launched LegalZoom to make legal help accessible to all. Over the years we’ve remained a trusted partner to entrepreneurs, finding more ways to do more for small businesses. We see small business owners for the dreamers, strivers, and achievers they are—and we’re here to support them at every stage with business formation, attorneys, and tax experts.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 2/21/2024
WARNING: Stay Away from Legalzoom!!! This company is Crooked!!!!
This company starts off good but then they hit you with two $199.00 fees that are very unclear and hidden! That's a FOUR HUNDRED DOLLAR charge to you and for what??? They get away with it because they charge your card after the deadline that THEY... Read More »
Complaint Posted 9/7/2023
Worst customer service
I just had the worst experience with them. They have zero customer care... After only using the service once 6 months ago, they rejected my request of cancelling the auto-renewal because I didn't file within 30 days in advance, which was NOT clear... Read More »
Complaint Posted 3/19/2023
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Undelivered services and refused refund
I hope a new customer who seeks to establish a new company should read lots of bad reviews of this legal zoom. The company does not have enough employees to answer phone calls and when I talk to someone after 40 minutes on hold, this person does n... Read More »
Business's response - by LegalZoomon 4/19/2023
Hi, Sofia! Thank you for providing us with your feedback. We're sorry to acknowledge that you are unsatisfied with your experience thus far. We have sent you a message to gather more information to support you in this matter. Read More »
Complaint Posted 1/7/2023
Will fiasco
I had my wife's and my wills done by Legal zoom. Although both looked correct when we reviewed them I discovered major errors when I went to probate for my wife. These errors cost me several thousand dollars extra at probate. If they need to be re... Read More »
Complaint Posted 6/27/2022
Be Careful!
Yes, they did help me complete my forms required for my LLC. But I DID NOT KNOW they would continue to intermittently charge me hundreds of dollars over the next 3 years. I contacted them and they were so sorry...but could only refund the last cha... Read More »
Complaint Posted 4/8/2022
Liars and Scammers
I was simply ordering my Bylaws and Resolutions, that was it. I was in no rush and happy to wait the 10-days to get it, HOWEVER I wanted to make sure the documents were available electronically too. So I called LegalZoom, the rep I talked to told... Read More »
Review Posted 1/18/2022
LegalZoom Complaint
Manipulation, lies, mislead, would not provide refund once you have made a cancelation they block your number and email to ignore your repetitive calls especially if they owe you money. They'll tell you that the provide certain services for certai... Read More »
Complaint Posted 2/23/2021
I paid LegalZoom for the my company dissolution. I was told it would take 3-4 weeks. I am on month 14 so far and it's not finalized as yet! I get a different agent each time and a supervisor is never available. Absolutely ridiculous! Read More »
Complaint Posted 7/29/2020
very unhappy!!
I have used them several times over the years never any problem,but NOW I am selling our stock to another company I talked to them they walked me through the bylaws and resolutions, he even found everything with the filing of shares with state,I w... Read More »
Complaint Posted 2/21/2020
unsavory business with shady practices
I've registered for their LLC services for $170 per year, after some time they've bumped it to $400 without notifying me. Can't unsubscribe on the website, and over the phone the guy said if you block us on your credit card our collection agency w... Read More »
Complaint Posted 11/13/2019
Legalzoom a "Nightmare" in the making
I choice Legalzoom from a recommendation from a friend of mine. I had plenty of time for them to meet my goal to start my business date of Oct 1, 2019. Well how wrong was I. It is now 11/13/2019 and I still do not have my EIN tax or my Wholesale n... Read More »
Complaint Posted 9/10/2019
Legalzoom is worse than a scam, they literally cost you business..
I got them to set me up a LLC on 7/12/19, I got their legal package, total compliance and registered agent package.. As of yesterday 9/9/19 I received absolutely nothing from the state regarding my state entity number which is needed to register m... Read More »
Complaint Posted 10/29/2018
Legal zoom is a scam
They are a scam and a joke. Save money and get a local attorney. Read More »
Complaint Posted 10/2/2018
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A costly nightmare
Business's response - by LegalZoomon 10/2/2018
Hi Bill, we hate to hear you are being charged for registered agent services after the state has dissolved your business or officially listed it as inactive. Unfortunately, the state does not automatically notify us of any entity status changes. W... Read More »
Review Posted 9/7/2018
Be aware!!!!
On 8/10, I attempted to file an LLC, was very confused about the whole process and called several times ( a total of $254.00). I paid an installment amount of $84.67, but cancelled the order because I needed help with the process and understanding... Read More »
Complaint Posted 6/30/2017
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Run from this service. Worse in corporate america.
Made the mistake of using the for corporate and dba docs. Now 2 months into process and still no docs. Their customer in Texas is WORSE than dealing with an outsourced overseas company. Phoned the Secretary of State and they have no record of my d... Read More »
Business's response - by LegalZoomon 7/6/2017
We apologize for the experience you've had with LegalZoom regarding your package. Our goal is to make every customer happy with our products and service, we clearly missed the mark this time. I want to resolve this for you. I'll be happy to answer... Read More »
Complaint Posted 6/9/2017
The Worst Customer Service
I was in the middle of filling out my DBA application form online and a customer service rep called to ask if I had any questions with the application. I asked a couple of questions and got really rude answers. The rep seemed frustrated and ended... Read More »
Review Posted 4/26/2017
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SCAM company.... needed a simple will, DON'T USE THEM!!
I emailed them for a simple will, needed to make 1 change and took 2 weeks to get an response called to cancel their "Legal Advantage Plus" service, having a hard time cancelling their monthly "service" I actually could have done this simple will... Read More »
Business's response - by LegalZoomon 4/27/2017
Hi Nel, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: help@... Read More »
Review Posted 4/12/2017
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I wanted the simplest of services and received a bogus shakedown for more money.
I wanted a simple Power of Attorney and a will. Something that would look professional as opposed to Office Max documents (and nothing wrong with OM documents, they APPEAR less than professional. I paid the price for both, $74 bucks and even bough... Read More »
Business's response - by LegalZoomon 4/19/2017
Hi David, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: hel... Read More »
Complaint Posted 4/3/2017
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Legal Zoom is a scamming internet company!
My husband signed up for Legal Zoom back on 10/15/2016. It was our understanding that Legal Zoom was able to create a Last Will and Testament for the flat rate of $79.00. However, when we attempted to put in our information and our wishes the prog... Read More »
Business's response - by LegalZoomon 4/4/2017
Hi Tina, we are sorry to hear that you were being charged for a service that you were unaware of. If you specified you did not want to participate in the subscription plan, that's our mistake and we would like an opportunity to make things right.... Read More »
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday & Sundays : 7 a.m.–4 p.m. PT Phone   (800) 773-0888 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website Email
Contact   Chyna Payne, Social Media Manager Other  
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